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How does the process work?

Choose from one of our customizable templates or send in your own design when placing your order.  We use laser etching for personalizing your growler so the final result is permanent and crisp in detail, like a good craft brew. 

What type of file do I need to provide?

The best file types include Adobe Illustrator .ai or .eps vector files.

The second best files are high resolution black and white images (no photographs) that are at least 1 MB in size.  Please include the name of the font you’d like for the text if applicable.  

Need help creating your custom design?  Our graphic design team can help you from start to finish.  Graphic design fees do apply.

Refer to our custom growler file design guide here

Can you engrave photos?

No, engravings on glass works best with high resolution jpeg’s or vector files that are black and white. Photographs often include gradients and details which don’t translate as well on glass. 

I’m ready to order my custom growler, what’s next?

Download our design guide to ensure you have the proper file for production.  Customize one of our templates or create a completely custom growler. 

What's included in my order?

You'll receive a rad customized growler complete with a cap, burlap case, complimentary engraved coaster, a leather tag, and care instructions. 

Can my design be any size?

Yes! Your order includes unlimited engravings for the front of your growler.  There are no limitations on the number of characters or the size of your image so get creative, we dare you.

What is your turnaround?

We'll ship your custom growler within 5-7 days of your proof being approved.  All of our custom growlers are sent with a complimentary upgrade to DHL Priority Overnight to ensure it arrives safe and sound, and fast. 

Is the etching permanent?

Yes! Unlike screen printed glasses, the engraving will never wash, chip, or wear off.  Your sigil will stand the test of time. That's the beauty of laser engravings, it's permanent. 

Refer to our Growler Care Guide to help maximize the life of your growler.

What are some tips for growler care?

We recommend rinsing your growler with hot water after you've finished drinking your delectable craft brew.   Air dry upside down and leave cap off.  Avoid using the dishwasher to preserve the true flavor of your favorite craft beer.

Are there quantity discounts?

There is power in numbers. We have wholesale discounts of 10% for 5 or more custom growlers and they don’t have to be of the same design.  Use promo code 10PERCENT at check-out. 

Are you a brewery or a home brewer?  Ask us about our mouth watering higher quantity discounts. 

I placed my order but want to cancel it.

We begin to prep your custom growler as soon as it's ordered.  If you wish to cancel a custom order, you can do so within 24 hours from the purchase date assuming your proof has not been created.

If your proof has been made and is awaiting approval, there are no refunds available although we can issue you a store credit.

What’s your refund policy?

Our engraved growlers custom-made and specifically for you.  We are heavily involved with you in the designing phase and provide you with a final proof so that you will only receive what you have approved.  

There are no refunds or exchanges once your order has been received.  If your growler is defective or incorrect, we’ll make it right and in your hands right away. 

My state requires a government liquor label , do you provide them?

At this time we don’t provide government warning labels on the custom growlers. 

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